Frequently Asked Questions (FAQ)
In what currency are the prices shown on the site?
All prices are shown in EUR (Euro) .
I just placed an order. When will it ship?
We do our best to ship orders as quickly as possible. Please allow 24 hours for your order to be prepared.
Average shipping times are 3–8 business days .
I am not satisfied with my order. Can I return it? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged.
You have 30 days from delivery to send it back to us for a full refund.
Return shipping costs are at your expense.
Once we receive the returned product, we will refund the full amount.
Please remember to include your name and order number in the package.
Note: If the package has already been shipped, you must wait for delivery before requesting a return or refund.
Can I cancel my order?
Yes! You can cancel your order before it ships , without any penalty.
If your order has already been shipped, you can still return it following our return procedure for a full refund.
I entered an incorrect address. What should I do?
If you entered an incorrect address, please reply immediately to the order confirmation email or write to us within 24 hours at:
alexcruz703@gmail.com
After 24 hours we will not be able to change the address and it will not be possible to obtain a refund if the package was sent to the wrong address.
How long does shipping take?
We ship all over Italy and worldwide. Average delivery times are 3–8 working days , depending on the destination.
My question is not among these, can you help me?
Sure! We are at your disposal. Write to us at:
alexcruz703@gmail.com
To receive a faster response, we ask you to indicate the order number and clearly explain the problem.